It's really easy to place an order with Coupland Leather, simply select your item/s and add to the basket. You can select from checking out using our secure payment site or using PayPal.

You will be given the option to create an account where you can trace your orders online and create a wishlist.

All of our products are made by hand to order. We aim to have most of our products out the door within 5-10 working days using Royal Mail 1st Class delivery. For larger bespoke orders these time scales will be reviewed per order.

You are able to make changes to your order up to the point at which you click on the Place Order button in checkout. However, you cannot change items once your order has been placed. 

If you have made a mistake on the order get in touch as soon as possible through our email address or phone number. We cannot guarantee we can amend the order but we will try our best to rectify before the item is crafted. 

For personalised items, please note that you, the customer, are responsible for providing an accurate and correctly spelled message for us to engrave or stamp

In the unlikely event that you should receive a faulty/damaged item or if we have sent a different item than was on your order, please contact the customer care team within 5 days of receipt on +44 (0)7512 627274 or at hello@couplandleather.co.uk, who will be able to provide a return label and advise you how to return the item.